Shipping policy

Thank you for choosing Battelle LLC for your authentic thangka artwork. We carefully package and ship each sacred painting with the utmost care. Please review our shipping policies below:

Domestic Shipping (Within USA)

  1. Processing Time:

    • Orders typically process within 2-3 business days

    • Custom or special orders may require 5-7 business days processing

    • Processing excludes weekends and holidays

  2. Shipping Methods & Timeframes:

    • Standard Shipping (3-7 business days): $8.99

    • Expedited Shipping (2-3 business days): $14.99

    • Free Shipping on orders over $150 (Standard Shipping only)

  3. Packaging:

    • All thangkas ship in protective tubes with acid-free tissue

    • Includes care instructions and certificate of authenticity

    • Fragile items marked with special handling labels

International Shipping

  1. Available Destinations:

    • Currently shipping to Canada, UK, EU, Australia, and select Asian countries

    • Contact us for shipping to other locations

  2. Shipping Costs & Times:

    • International Standard: $24.99 (7-21 business days)

    • Express International: $39.99 (5-10 business days)

    • Delivery times vary by destination and customs processing

  3. Important Notes:

    • Customer responsible for all customs/duties fees

    • International orders may be subject to import taxes

    • Provide accurate phone number for customs clearance

Order Tracking & Delivery

  • Tracking numbers emailed within 24 hours of shipment

  • Signature required for all orders over $300

  • Please inspect package upon delivery and report damage within 48 hours

Special Circumstances

  1. Weather Delays:

    • Extreme temperatures may delay shipment to protect artwork

    • We may hold shipments during severe weather conditions

  2. Undeliverable Packages:

    • Returned packages due to incorrect address incur a reshipping fee

    • Unclaimed packages will be refunded minus shipping costs

  3. Lost Packages:

    • Must be reported within 30 days of shipment

    • We will file a claim with the carrier and reship if available

Contact Information:
For shipping inquiries:
Battelle LLC
2314 W Thomas Rd
Phoenix, AZ 85015
Email: taylor@thangka.site
Phone: +1 6028357133