Thank you for choosing Battelle LLC for your authentic thangka artwork. We carefully package and ship each sacred painting with the utmost care. Please review our shipping policies below:

Domestic Shipping (Within USA)

  1. Processing Time:

    • Orders typically process within 2-3 business days

    • Custom or special orders may require 5-7 business days processing

    • Processing excludes weekends and holidays

  2. Shipping Methods & Timeframes:

    • Standard Shipping (3-7 business days): $8.99

    • Expedited Shipping (2-3 business days): $14.99

    • Free Shipping on orders over $150 (Standard Shipping only)

  3. Packaging:

    • All thangkas ship in protective tubes with acid-free tissue

    • Includes care instructions and certificate of authenticity

    • Fragile items marked with special handling labels

International Shipping

  1. Available Destinations:

    • Currently shipping to Canada, UK, EU, Australia, and select Asian countries

    • Contact us for shipping to other locations

  2. Shipping Costs & Times:

    • International Standard: $24.99 (7-21 business days)

    • Express International: $39.99 (5-10 business days)

    • Delivery times vary by destination and customs processing

  3. Important Notes:

    • Customer responsible for all customs/duties fees

    • International orders may be subject to import taxes

    • Provide accurate phone number for customs clearance

Order Tracking & Delivery

  • Tracking numbers emailed within 24 hours of shipment

  • Signature required for all orders over $300

  • Please inspect package upon delivery and report damage within 48 hours

Special Circumstances

  1. Weather Delays:

    • Extreme temperatures may delay shipment to protect artwork

    • We may hold shipments during severe weather conditions

  2. Undeliverable Packages:

    • Returned packages due to incorrect address incur a reshipping fee

    • Unclaimed packages will be refunded minus shipping costs

  3. Lost Packages:

    • Must be reported within 30 days of shipment

    • We will file a claim with the carrier and reship if available

Contact Information:
For shipping inquiries:
Battelle LLC
2314 W Thomas Rd
Phoenix, AZ 85015
Email: taylor@thangka.site
Phone: +1 6028357133